Refund policy

Last updated: October 10, 2026

We want you to be happy with your ZELUZEN purchase. If something isn't right, here is how returns, refunds and our warranty work.

30-day returns

You can return most items within 30 days of delivery for a refund. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories included.

How to start a return

Email us at hello@zeluzen.com with your order number and the reason for the return.
We will reply with return instructions and the address to send the item to. Please do not send items back before we confirm.
Pack the item securely and ship it back using a trackable service. We recommend keeping your tracking number.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method, usually within 5 to 10 business days after approval. Original shipping charges, if any were paid, are not refunded unless the return is due to our error. Customs duties, import taxes and fees paid on international orders are collected by the destination country and are not refundable by us.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer pays for return shipping. If the return is due to our error, we will cover the cost.

Damaged, defective or incorrect items

If your order arrives damaged, does not work properly or is not what you ordered, contact us at hello@zeluzen.com within 30 days of delivery. Please include your order number and clear photos or a short video of the problem. We will arrange a replacement or a refund at no cost to you.

1-year warranty

Every ZELUZEN product comes with a 1-year warranty against manufacturing defects, starting from the delivery date. If something is not working properly, our team will arrange a repair, replacement or refund. The warranty does not cover damage from drops, liquids, misuse, unauthorized repairs or normal wear and tear.