Shipping policy

Last updated: October 11, 2026

Where we ship

We ship to most countries around the world. If we cannot deliver to your location, checkout will tell you before you pay.

Free standard shipping

Standard shipping is free on every order, to every destination we serve. Delivery times depend on where you live: orders within the United States typically arrive in about 3 to 5 days, and international orders usually take longer depending on the destination country and customs processing.

Express shipping

For orders within the United States, you can choose Express shipping at checkout for a flat fee of $15.00. The fee is shown at checkout before you pay. Express is not currently offered for international orders.

Order confirmation and tracking

You will receive an email confirmation when you place your order, and a second email with tracking details as soon as it ships. You can also track your order any time from the Track Order link on our website.

Customs, import duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are set by your local customs authority, are not included in our prices, and are the customer's responsibility unless they are shown and collected at checkout. Please check your local rules before ordering. We have no control over these charges and cannot predict their amount. Sales tax, where required, is calculated at checkout.

Address accuracy

Please check your shipping address carefully at checkout, including your phone number and postal code, as carriers often need them for delivery and customs. We are not responsible for orders delivered to an incorrect address entered by the customer. If you made a mistake, contact us right away at hello@zeluzen.com and we will do our best to correct it before the order ships.

Delays

Delivery times are estimates and can be affected by carrier delays, customs inspections, weather, holidays and high order volume. If your order seems late, contact us and we will help track it down.

Packages held by customs or returned to us

If a package is held by customs or returned to us because of an incorrect address, unpaid duties or an unclaimed delivery, we will contact you. Additional shipping costs to resend the order may apply.

Lost, damaged or incorrect packages

If your package arrives damaged, is missing items or appears lost, email hello@zeluzen.com with your order number and we will make it right. See our Refund Policy for details.